Last updated: December 18, 2024

Effective date: December 18, 2024

This Privacy Policy outlines the policies of:

Expertise Physio, 5000 avenue Decelles, Quebec, H3V 1J1, Canada, email: dimitri@expertisephysio.com, phone: +1 (514) 600-0201

regarding the collection, use, and disclosure of your information when you use our website ( https://expertisephysio.com ).
(the “Service”). By accessing or using the Service, you consent to the collection, use, and disclosure of your information in accordance with this Privacy Policy. If you do not consent, please do not access or use the Service.

We may modify this Privacy Policy at any time, without prior notice, and will post the updated policy on the Service. The revised policy will take effect 180 days after being posted, and your continued access or use of the Service after this period will signify your acceptance. We encourage you to review this page periodically.

Information We Collect:

We collect your personal information for the purpose of identifying you, facilitating recognition of your file and communicating with you.  Your data will never be used for other purposes without your consent.

It is collected through online forms via our secure Clinicmaster software and/or during a telephone interview.

  1. Name
  2. Mailing address
  3. Email address
  4. Mobile and/or landline phone number
  5. Date of birth
  6. Medical or health data required for the provision of our services
  7. Health insurance number (required only for CNESST and SAAQ cases)

Use of Your Information:

We will use the information we collect about you for the following purposes:

  1. In order to identify you and make recognition of your file simpler.

  2. To communicate with you.

  3. To improve the treatment of your condition by professionals.

  4. Some data will be collected automatically during your visit to our website.

If we wish to use your information for other purposes, we will seek your consent and use your information only after receiving your approval, except where required otherwise by law.

Sharing Your Information:

We will not transfer your personal information to third parties without your consent, except in the limited circumstances described below:

  1. With service providers such as: CNESST, SAAQ, private insurance companies for the transmission of service fees.

  2. Compliance with applicable laws, regulations, court orders or other legal process.

  3. Enforce our agreements with you, including this Privacy Policy.

  4. Respond to claims that your use of the Service violates the rights of third parties. If our company is merged or acquired, your information will be one of the assets transferred to the new owner.

We require these third parties to use the personal information only for the purpose for which it was transferred and not retain it longer than necessary.

Retention of Your Information:

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy. We may also retain certain information for longer periods as required by law or for legitimate reasons such as fraud prevention. Anonymous and aggregated data that does not identify you may be retained indefinitely.

Your Rights:

Depending on applicable law, you may have the right to access, rectify, or delete your personal data, restrict or object to its active processing, request its portability, withdraw consent, or file a complaint with a competent authority. To exercise these rights, contact us at: dimitri@expertisephysio.com. We will respond in accordance with applicable laws.

Please note that refusing the collection or processing of certain information or withdrawing consent may prevent access to some services.

Cookies, etc.:

For more details on the use of cookies and your choices, please review our Cookie Policy.

Security:

We take reasonable security measures to protect your information from loss, misuse, or unauthorized alteration. However, due to inherent risks, we cannot guarantee absolute security, and any information transfer is at your own risk.

Third-Party Links and Use of Your Information:

Our Service may contain links to other websites not operated by us. This Privacy Policy does not cover the practices of those third parties. We recommend reviewing their privacy policies before engaging with those websites. We disclaim any responsibility for their content or practices.

Data Protection Officer:

If you have questions or concerns regarding the handling of your information, contact our Data Protection Officer:
Expertise Physio,
5000 avenue Decelles,
email: dimitri@expertisephysio.com.
We will respond as required by applicable law.

Personal Data Protection

Dimitri Dragutan will oversee best practices for managing personal information across our business, including all three current clinics.

All requests for access, rectification, or delisting of personal data from clients or employees will be handled by Mr. Dragutan.

He can be reached at any time via the following email address:

 

Clinic Contact Email
Montreal Dimitri Dragutan dimitri@expertisephysio.com
St-Lambert Dimitri Dragutan dimitri@expertisephysio.com
Candiac Dimitri Dragutan dimitri@expertisephysio.com